Service Provider Information
SHYFT REAL ESTATE LTD
20 Wenlock Rd, London N1 7GU
Phone: +44 161 681 4819
Registered in England and Wales
Terms of Service
These Terms of Service govern your use of SHYFT REAL ESTATE Rentals' accommodation booking platform and related services. By accessing or using our services, you agree to be bound by these terms and our Privacy Policy.
These terms establish the contractual relationship between you and SHYFT REAL ESTATE LTD regarding the use of our short-term rental accommodation services throughout the United Kingdom. Please read these terms carefully before using our platform.
Effective Date: These Terms of Service were last updated on 28 July 2025 and apply to all users of our services from this date forward.
Service Usage Terms
1. Acceptable Use Policy
✓ Permitted Uses
- Booking legitimate accommodation for personal or business purposes
- Accessing property information and availability calendars
- Communicating with our support team for booking assistance
- Providing accurate information for reservation purposes
- Sharing genuine reviews and feedback about accommodations
✗ Prohibited Uses
- Using false or misleading information for bookings
- Attempting to circumvent our booking and payment systems
- Engaging in fraudulent or illegal activities
- Disrupting or interfering with our services or security features
- Using our platform for commercial subletting without authorisation
2. Service Access Requirements
Age Requirement
Must be 18 years or older to book accommodations
Valid Payment Method
Active credit/debit card or approved payment account
Identity Verification
Valid government-issued ID for certain bookings
3. Fair Usage Guidelines
Booking Frequency
Users may make multiple bookings but must ensure all reservations are genuine and will be honoured.
System Usage
Automated tools, bots, or excessive server requests may result in temporary access restrictions.
Content Sharing
Property images and descriptions are for booking purposes only and may not be republished without permission.
Account and Access Management
4. Account Creation Requirements
Registration Process
- • Provide accurate and complete personal information
- • Verify email address through confirmation link
- • Accept these Terms of Service and Privacy Policy
- • Choose secure password meeting our requirements
Information Accuracy
You are responsible for maintaining accurate account information and promptly updating any changes to contact details, payment methods, or personal preferences.
5. Account Security Responsibilities
Your Responsibilities
- Maintain confidentiality of login credentials
- Use strong, unique passwords for your account
- Log out from shared or public devices
- Report suspected unauthorised access immediately
Our Security Measures
- Encrypted data transmission and storage
- Account activity monitoring for suspicious behaviour
- Automatic session timeout for security
- Regular security updates and patches
6. Account Suspension and Termination
Suspension Conditions
We may temporarily suspend accounts for:
- • Violation of these terms or acceptable use policy
- • Failed payment or disputed charges
- • Suspected fraudulent activity or security concerns
- • Failure to provide required verification documents
Termination Policy
Either party may terminate the account relationship with 30 days notice. Immediate termination may occur for serious breaches including illegal activities or repeated policy violations.
7. Multiple Account Policies
Users are generally limited to one personal account per individual. Multiple accounts may be permitted for:
Business Accounts
Separate corporate booking account
Family Accounts
Different family members with approval
Special Circumstances
With prior written permission
Service Availability and Limitations
8. Service Uptime and Maintenance
Service Availability
- • 24/7 booking platform access (target 99.5% uptime)
- • Customer support: 9 AM - 9 PM GMT daily
- • Emergency support: 24/7 for existing bookings
- • Same-day booking available until 6 PM GMT
Planned Maintenance
- • Weekly maintenance: Sundays 2-4 AM GMT
- • Major updates: Monthly with 48-hour notice
- • Emergency fixes: May occur without notice
- • Maintenance notifications via email and site banner
9. Feature Availability
✓ Standard Features
- • Property search and filtering
- • Real-time availability calendar
- • Secure payment processing
- • Booking confirmations
- • Customer support access
◯ Premium Features
- • Dedicated account manager
- • Priority booking access
- • Flexible cancellation terms
- • Corporate billing options
- • Extended customer support
⚠ Beta Features
- • Advanced property matching
- • Mobile app notifications
- • Loyalty program integration
- • Virtual property tours
- • Automated check-in systems
10. Geographic Restrictions
Our services are primarily available within the United Kingdom. International bookings may be subject to additional requirements:
UK Residents
- • Full access to all booking features
- • Standard payment options accepted
- • Comprehensive customer support
- • All accommodation types available
International Visitors
- • Additional identity verification required
- • Limited payment method options
- • Support during UK business hours
- • Deposit requirements may apply
11. Service Modifications and Updates
Platform Updates
We continuously improve our services and may modify features, pricing, or policies with reasonable notice to users.
Feature Deprecation
Rarely used or outdated features may be removed with 60 days advance notice and alternative solutions when possible.
Emergency Changes
Critical security or legal updates may be implemented immediately without advance notice to protect all users.
Intellectual Property Rights
12. Content Ownership
- All website content, design, and functionality owned by SHYFT REAL ESTATE Rentals
- Property photographs and descriptions licensed for platform use only
- SHYFT REAL ESTATE trademark and branding protected by intellectual property law
13. User-Generated Content
- Reviews and ratings remain your intellectual property
- You grant us licence to display and use your content on our platform
- Content must comply with our community guidelines and legal standards
Copyright Notice
If you believe any content on our platform infringes your copyright, please contact us with details of the alleged infringement. We will investigate and take appropriate action in accordance with UK copyright law.